Effective Date: 1 January 2026
MatchaMoka is a brand owned and operated by Nuts Excellent Foodstuff Trading L.L.C (“we”, “our”, or “us”), a company registered in the United Arab Emirates. We operate this website and provide related services, including the sale of matcha products (the “Services”).
This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.
By using our website, you agree to this Privacy Policy.
- Information We Collect
We may collect the following information:
- Contact details: Name, email address, phone number, billing and shipping address
- Order information: Products purchased, order history, and preferences
- Payment information: Processed securely by third-party providers (we do not store card details)
- Communications: Messages sent via email, WhatsApp, or contact forms
- Technical data: IP address, browser type, device information, and website usage data collected via cookies
- How We Collect Information
We collect information:
- Directly from you (when placing orders or contacting us)
- Automatically through cookies and analytics tools
- From third-party providers (such as payment processors and website platforms)
- How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you regarding orders or inquiries
- Improve our website, products, and customer experience
- Send marketing communications (only if you opt in)
- Prevent fraud and maintain security
- Comply with applicable laws and regulations in the UAE
- Sharing of Information
We may share your information only when necessary:
- With payment providers for secure transactions
- With delivery and logistics providers for order fulfillment
- With service providers (e.g. hosting, analytics, marketing tools)
- When required by law or legal process
- We do not sell or trade your personal information.
- Cookies
We use cookies and similar technologies to operate our website, analyze performance, and improve user experience. You may disable cookies in your browser settings, but some features of the website may not function properly.
- Your Rights
Under applicable UAE data protection laws, you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us at: administrator@matchamoka.com
- Data Security
We implement appropriate measures to protect your personal data. However, no system can be completely secure.
- Data Retention
We retain your personal information only as long as necessary to provide our Services and comply with legal obligations. Data is then securely deleted or anonymized.
- Marketing Communications
If you opt in, we may send you updates, offers, or promotional content.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
- International Data Transfers
Your information may be processed outside the UAE by trusted service providers. We ensure such transfers comply with applicable data protection laws.
- Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
- Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.
- Contact Us
MatchaMoka
Dubai, United Arab Emirates
administrator@matchamoka.com
+971502503885